Designed for · For product & engineering
Product Engineering
Product engineering owns the roadmap, the API, and the half of the docs that should never have left engineering. Discover CX lets your engineering team author in Markdown from their IDE, push PRs against a real component repository, and ship documentation that shows up the moment the feature does.
What changes
From the pain you know
to the outcome you wanted.
Pain
Docs lag the release by two sprints.
Outcome
Docs ship in the same PR as the code.
Engineering authors in Markdown from their IDE with the Git remote. Lint and preview locally. Push a PR. The CCMS reviews it like any other contribution and the topic ships in seconds — not next quarter.
Git remote · Markdown native · doc-as-code
Pain
Engineers won't write in XML.
Outcome
Markdown for engineering, DITA for documentation — same repo.
Both first-class. Cross-format references. A DITA topic can reuse a Markdown snippet. Engineering writes README-style content where it belongs; documentation writes DITA where it pays. Neither team has to switch tools.
DITA + Markdown + HTML · cross-format refs
Pain
In-product help is a maintained-by-nobody string table.
Outcome
Same content, served as JSON, embedded in the product UI.
The Delivery API serves typed JSON to your product's help drawer. Edit a topic in the CCMS — the in-product help updates. No string-table fork, no second source of truth.
Delivery API · JSON · real-time
For your role
Capabilities that show up in the work.
IDE + Git workflow
VS Code, IntelliJ, Cursor — anything that speaks Git. Lint, validate, preview, PR. We open the review task automatically.
Markdown first-class
Not as an export target — as a real authoring format. Same repository, same governance, same publishing.
Delivery API
REST + GraphQL + webhooks. OAS 3.1 schemas. TypeScript SDK. Powers in-product help, AI assistants, and partner integrations.
Spec-driven docs
Pull OpenAPI / AsyncAPI specs, render typed reference docs alongside narrative content.
AI for engineers
Generate first-draft topics from PRDs, commit messages, or release notes. Every suggestion stays editable and version-controlled.
Webhooks + events
Outbound webhook on every event your team cares about. Wire docs into your CI, deploy, and observability stack.
Where it lives
One platform.
Three products.
Discover CX is one platform — but you can start with the product that fits the work in front of you. The pieces that matter for product engineering:
Other roles
The same platform, framed for the rest of your team.
For technical writers
Documentation Teams
Write once, ship everywhere — and reuse it the way you always meant to.
For technology leaders
CIOs & Heads of Knowledge
Make your product knowledge AI-ready before someone else does.
For service operations
Field Service
First-time-fix the hard ones — with answers technicians can find on the truck.
See Discover CX for product engineering, on your content.
A solution architect walks the platform with your real work in mind — your team, your stack, your roadmap.