Your documentation is a product.
Treat it like one.
Discover CDP is the Product Knowledge Hub for technical content teams. Unify every source. Design without dev tickets. Ship the same content to your portal, to Salesforce, to your product UI, and to AI — from one platform built for documentation, not adapted to it.
Product knowledge hubs shipped on DiscoverCX
From fragmented to unified
Your product knowledge isn't scarce.
It's scattered.
It lives in your CCMS. And Confluence. And a SharePoint permissions nest. And the file share. And the release-notes Google Doc. And a partner's portal under a different brand. Your customers are stitching it together with browser tabs and screenshots — and so is your AI.
Discover CDP unifies product knowledge into one delivery platform. Built for documentation, not retrofitted from a general-purpose CMS.
Scattered sources
Discover CDP
Product
Knowledge Hub
Unified · Searchable · Multilingual
Core capabilities
Everything a documentation hub needs.
Six things documentation teams used to buy from six vendors. One platform now.
Product knowledge hub
Not a CMS with a doc theme
A purpose-built delivery platform for technical content — structured topics, versioned products, locale fan-out, audience-aware. Designed for documentation, not adapted to it.
Visual editing
Dream it. Build it. Ship it.
Drag-and-drop layout, inline editing on the live page, design tokens for brand fidelity. Your team ships changes. Engineering stops fielding portal tickets.
Templates → fully custom
Start fast. Scale to bespoke.
Production-ready templates for home, topic, search, hub, release notes. Theme in a week. Extend into a fully custom portal as you grow. No re-platforming.
Unify every source
One delivery layer
Discover CCMS, Confluence, SharePoint, Heretto, Paligo, MadCap, files, video, any REST API — converged into one searchable, governed product knowledge layer.
AI-ready search
Built-in or bring your own
Insight Search is federated, semantic-ranked, and analytics-instrumented. Or hand clean typed JSON to Coveo, Elastic, or Algolia — both first-class.
Headless + Salesforce-native
The portal isn't the only destination
Embed in Salesforce Experience Cloud. Surface in Service Cloud. Ground an AI assistant. Same content, served as typed JSON through the Delivery API.
Designed by your team
Dream it, build it,
ship it Tuesday.
Visual editing. Drag-and-drop layout. Inline edits on the live page. Design tokens that lock brand fidelity in. The documentation team owns the destination — no IT ticket, no CMS specialist, no quarterly redesign cycle.
Start with a production-ready template for home, topic, search, hub, or release notes. Theme it in a week. Extend it into a fully custom portal as your team grows — same delivery infrastructure underneath.
Live template · Landing pages
Home, topic, faceted search — themeable on day one
One source. Every channel.
Your product content lives in ten places.
Your customers shouldn't care.
Replacing every source isn't realistic — and isn't necessary. Discover CDP connects to the sources you already run, normalizes them into a typed delivery model, and ships one searchable knowledge hub on top.
Structured topics, knowledge articles, files, video, and custom APIs — unified into one brand, one search, one experience.
- Discover CCMS
- Native, real-time, same platform.
- DITA, Markdown, HTML
- Mixed in one portal, single-sourced.
- Confluence
- Live sync of spaces, pages, attachments.
- SharePoint
- Permissions-aware, locale-aware ingestion.
- Heretto · Paligo · MadCap · IXIASOFT
- Connectors live in the platform.
- PDFs & assets
- Indexed, searchable, governed.
- Videos & podcasts
- Transcript-indexed, deep-linkable.
- REST / GraphQL
- Any API as a content source.
Authoring + delivery, one platform
Writers ship to the hub.
Not to a queue.
Most product knowledge platforms sit downstream of your CCMS — content gets exported, indexed, eventually shows up. Discover CDP is wired into the same platform as Discover CCMS. Authoring, SME review, workflow, taxonomy, and the live hub share one source of truth. A topic ships in seconds. Nothing drifts. Nothing re-indexes overnight.
Search that actually finds
Keyword precise.
Semantic smart.
Insight Search is federated across every source you connect. Typo-tolerant. Locale-aware. Faceted. Semantic-ranked. Analytics built in. The team that owns the hub owns the relevance — synonyms, boosts, query rules, all in one console.
Standardized on Coveo, Elastic, Algolia, Lucidworks, or an in-house relevance engine? We hand it clean typed JSON and stay out of the way. Both patterns are first-class — and you can switch without re-platforming.
Insight Search Application
IncludedBuilt-in federated search across all aggregated sources. Synonyms, boosting, query rules, analytics. The team that owns the hub owns the relevance.
Bring your own
BYOCoveo, Elastic, Algolia, Lucidworks — or your in-house engine. We expose the content. You own the ranking.
All the world's a stage
Scale you don't have to think about.
Production hubs on Discover CDP routinely run with millions of Indexed Content Units across dozens of locales, products, and versions — without sharding the platform.
Translation memory, XLIFF 2.1 round-trip, and TMS integrations (Smartling, Lilt, XTM) live in the same platform. Locale fan-out from a single source. The hub you ship in English is the hub you ship in 32 languages.
Deliver anywhere your customer is
Salesforce-native.
Headless when you need it.
The product knowledge hub is the destination most teams ship first. But the same typed content can render inside Salesforce Experience Cloud, ServiceNow, your in-product help drawer, or ground an AI assistant. Same source, every surface — both first-class.
Discover CDP
Delivery API
Typed JSON · Real-time
Destinations
Salesforce Service Cloud
Native widgets. Bi-directional case sync.
Salesforce Experience Cloud
Embed DCX inside, or pull content as a package.
ServiceNow
Case widgets, knowledge sync, identity passthrough.
Atlassian & Zendesk
JSM, Confluence, Zendesk Guide — wired into your service stack.
Identity & SSO
SAML, OIDC, SCIM, MFA. Group-, plan-, product-based access.
Webhooks + API
Outbound on every event. REST + GraphQL inbound.
Enterprise-ready
Boring.
On purpose.
Your product knowledge hub is the system of record your customers, partners, and AI assistants depend on. It needs to be up, fast, and audited — and that's the part we'd rather you never have to think about.
FAQ
What buyers ask us
How is this different from Fluid Topics?+
Fluid Topics is a strong product knowledge platform focused on aggregation and AI delivery. Discover CDP overlaps on that surface but extends into the full experience: visual editing, ready-to-go templates, design tokens, customer experience features, and a delivery layer natively wired to Discover CCMS for authoring and SME review. If your priority is unifying sources for AI, Fluid Topics is solid. If you also need a shippable, brand-owned product knowledge hub your documentation team can steer, look at DCX.
How is this different from Zoomin?+
Zoomin focuses on doc portal delivery with strong Salesforce integration. Discover CDP overlaps and extends into visual editing, native authoring on top of Discover CCMS, AI grounding via Discover AI, and a broader set of templates and personalization controls. Evaluate DCX when you need more than a portal layer on top of your existing CCMS.
Can we keep our existing CCMS?+
Yes. Connectors for Heretto, Paligo, MadCap, IXIASOFT, Confluence, SharePoint, and custom sources are part of the Enterprise package. You bring your authoring source and DCX becomes the unified product knowledge layer. Many customers eventually consolidate onto Discover CCMS, but it's not required.
What's the scale ceiling?+
Production hubs on Discover CDP routinely run with millions of Indexed Content Units across multiple locales, products, and versions. The platform is sized for Fortune 500 product catalogs — UKG, Dolby, and Cisco Webex run on this infrastructure.
Can we use our own search?+
Yes. Insight Search is included and is what most teams ship with. If you've standardized on Coveo, Elastic, Algolia, or Lucidworks, DCX exposes clean typed JSON for it to index. Both patterns are first-class — you can switch later without re-platforming.
Is it secure enough for regulated industries?+
SOC 2 Type II. 24×7 critical-care support. Unlimited tech support. RBAC, SAML / OIDC / SCIM, MFA. Encryption in transit and at rest with key management. Data residency options. We support Fortune 500 financial services, healthcare, and manufacturing on this stack.
How long does a hub launch take?+
Template-based launches go live in 4–8 weeks: ~1 week theming, 2–3 weeks content migration and integrations, 1–2 weeks UAT and soft launch. Fully custom builds with bespoke layouts take longer. Both paths use the same delivery infrastructure — you can start templated and customize over time.
See it on your content. In 45 minutes.
A solution architect walks the hub, the visual editor, the aggregation layer, and the delivery API — using your content, your brand, your channels.