The CCMS RFP template.
78 questions. 12 categories.
The same RFP template Fortune 500 procurement teams use to evaluate component content management systems. Editable .docx, vendor-neutral, free.
What's inside
The 12 evaluation categories every CCMS RFP should cover.
- 01
Authoring
DITA / Markdown support, editors, reuse, conditional content, AI co-authoring
- 02
Repository
Versioning, branching, concurrency, audit, retention
- 03
Workflow
States, approvals, scheduled publishing, escalation
- 04
Translation
TMS round-trip, locale fan-out, translation memory, ICU
- 05
Delivery
Headless API, real-time publishing, channels, SDK
- 06
Portal
Search, personalization, case management, community
- 07
Integrations
Salesforce, ServiceNow, Atlassian, Slack, Git
- 08
AI
RAG output, Einstein, traceability, copilot grounding
- 09
Security
SOC 2, SAML/OIDC/SCIM, encryption, audit logs
- 10
Compliance
HIPAA, GDPR, FedRAMP, data residency
- 11
Performance
SLA, uptime, latency, scalability
- 12
Commercial
Pricing model, multi-year, services, support tiers
Why we publish this for free
Most CCMS RFPs leak vendor bias — checkboxes engineered to favor a specific product. Ours is intentionally vendor-neutral. If DiscoverCX is wrong for your needs, the RFP should help you find that out faster. We'd rather lose a deal early than win one we shouldn't have.
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