Field notes from
the structured-content frontier.
Headless CCMS, content delivery platforms, DITA, AEO, AI grounding — and how Fortune 500 docs teams ship.
content-strategy; information-architecture
LLMS.txt – The New SEO for Generative AI
content-strategy
The Self-Service Myth: Why Your Customers Don't Really Want to Help Themselves
Rethinking your documentation strategy is an opportunity for your documentation team to expand their work across the customer lifecycle and show their value. Give them the right tools and right content strategy to do that.
ccms; content-strategy
Documentation as Code: Why Modern Teams Are Ditching Traditional CCMS for Git-Native Workflows
How developer-first content management is transforming technical documentation. Learn why modern teams are moving beyond traditional CCMS platforms to embrace Git-based workflows, API-first architectures, and documentation as code practices.
content-strategy; information-architecture
Plot Twist: AI Makes Content Strategy More Important, Not Less
ccms; content-strategy
The Real ROI of Structured Content (And How to Prove It)
content-strategy; information-architecture
Why Your Content Strategy Needs to Get Smart: Key Insights from Noz Urbina
Discover why proper content strategy and semantic modeling are essential for successful AI implementation, featuring insights from content expert Noz Urbina on the Content Matters podcast.
ccms
Getting Started with CCMS: What You Need to Know
Tired of content chaos? Let's talk about how a component content management system can transform the way you work with content - from scattered documents to a streamlined, reusable content strategy.
content-strategy; portal; ccms
If Your Content Falls in a Forest, Does It Make a Sound?
Structured content only fulfills its promise when CCMS and delivery systems are connected—otherwise, its value is lost on the audience.
ccms
WCAG Compliance Guide for Technical Documentation
A comprehensive guide to implementing WCAG compliance in technical documentation, covering business benefits, implementation strategies, testing procedures, and ROI metrics. Learn how to create accessible documentation that serves all users while meeting legal requirements and expanding market reach.
ccms
The Content Pipeline: Let Content Delivery Make the Case for Structured Content
You’re sitting in your weekly tech docs team meeting, and someone starts talking about how the team needs a structured content strategy. That it’s time to improve the way the team writes and manages technical documentation.
content-strategy
AI & Truth Collapse: Understanding the Threat to Our Shared Reality
As AI continues to evolve and integrate into our daily lives, understanding and addressing Truth Collapse becomes increasingly urgent. By fostering digital literacy, supporting responsible regulation, and prioritizing human connections, we can work toward a future where technology enhances rather than undermines our shared reality.
ccms
Delivery-First: How Content Delivery Platforms Drive Structured Content Success
Learn how content delivery platforms can prove the value of structured content with insights from Frank Miller of Ryffine. Discover a practical, delivery-first approach that brings immediate benefits while building the foundation for comprehensive content transformation.
content-strategy; information-architecture
Information Architecture as the Backbone of Scalable Content
Discover why Information Architecture remains essential in the age of AI for content scalability, user experience, and efficient content creation. Learn key roles, benefits, and strategies for success from expert Amber Swope.
content-strategy; ccms
The Content Pipeline: Make Your Content Work Smarter, Not Harder
ccms; content-strategy
The Content Pipeline: A Content Ops Maturity Model for Tech Doc Teams
We decided to apply the Content Operations Maturity Model (COMM), a structured way to assess our current documentation capabilities and identify steps to improve efficiency, consistency, and scalability. Here's how you can too.
content-strategy
Rethinking Content Strategies with AI: Insights from Lance Cummings
Discover Lance Cummings' expert take on using AI in content strategies, including its integration into workflows, and the evolving roles of writers.
content-strategy
Personas: Are You Getting the Good, Avoiding the Bad, and Escaping the Ugly?
Learn how to create personas that help you develop the right content at the right time for your customers and audiences.
ccms
Introduction to DITA: Advanced DITA Techniques
Learn how to master some of the more advanced DITA techniques including conrefs, keyrefs, map management and specialization.
content-strategy
Discover CX by Ingeniux at LavaCon 2024
content-strategy
Is DITA the Future of AI? How DOM RAGs will Revolutionize Enterprise AI
ccms
Introduction to DITA: Best Practices + CCMS Integration
In part 2 of our series on DITA we cover some best practices working with DITA, look at how to set up your DITA project in a CCMS and go through some common challenges and troubleshooting tips.
headless; ccms
3 Key Approaches to Content Delivery - And Which One is Best
There are several ways to deliver content, depending on where you need to publish it and how you plan to use it. We look at three key approaches.
ccms; content-strategy; portal
Building Your Technical Documentation Infrastructure
Learn how to improve customer experience with clear technical documentation using structured authoring, hybrid CMS integration, and self-service portals.
content-strategy; headless
Building a Strong Foundation for Technical Documentation
Improve how you manage technical documentation for better productivity and user satisfaction using structured content.
headless; ccms
Composable Experiences with Headless CCMS
Headless CCMS delivers structured content like DITA across digital platforms through flexible API-based delivery, enhancing customer experiences.
portal
Five Differences Between a Legacy and Modern Portal
Learn the difference between legacy and modern customer portals, including enhanced UX, integration, self-service, and search.
ccms; content-strategy
How Good Tech Docs Improve Customer Experience
Good technical documentation boosts customer satisfaction and reduces support costs. Learn how.
ccms; content-strategy
How Topic-Based Authoring Can Support Your Mission
Trade associations manage diverse content. A topic-based authoring model supports mission goals.
ccms
Ingeniux Acquires Simply XML Word-based DITA Authoring
Ingeniux Discover CX has acquired Simply XML, known for its easy-to-use Microsoft Word™-based solution for XML and DITA authoring.
ccms
Introducing Generative AI for Discover CCMS
Discover CX's new generative AI module integrates with OpenAI’s ChatGPT to enhance content creation and editing, while ensuring data privacy and security.
ccms
Introducing the New DITA Publishing Pipeline
Easily publish structured DITA content across websites and portals, customize delivery, and speed up deployment.
ccms
Introduction to DITA: Getting Started
If you're looking to get started working with DITA, this three part blog series will get you on the right path. Up first, getting started.
headless; ccms
Managing Content in a Headless CCMS
The key benefit of a headless CCMS revolves around a clear separation of content management from content delivery.
ccms
Overcoming Technical Content Localization Challenges
Upshift technical content localization with structured management, automated workflows, and collaborative tools.
content-strategy
Product Knowledge: Unmined Gem in the Buyer's Journey
Use product knowledge to empower B2B buyers with structured content and AI-driven SEO for enhanced engagement and faster sales.
ccms
The Ultimate Guide to Choosing the Best Technical Documentation Software
This guide offers insights on choosing technical documentation software, focusing on content management, DITA support, multi-format publishing, and automation to help businesses make informed decisions.
content-strategy
Understanding Intelligent Content: A Guide
This guide explores what intelligent content entails, why it’s crucial for web experiences, and practical steps to implement it effectively.
portal; ccms
Why You Should Build Your Next Portal with a CCMS
Discover how building your portal with a CCMS can revolutionize your content delivery. Uncover the benefits in our latest blog post.