Expert guides, templates,
and premium research.
The same playbooks our Fortune 500 customers use to evaluate, migrate, and ship structured content at scale. Free PDFs. No forms, no gates — just open and read.
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Start with the ones we're asked for most.
StrategyThe Technical Content Delivery Blueprint
Author once. Deliver everywhere. Without the rebuild.
Actionable insights into modern content delivery strategies. Learn how to ensure your technical documentation reaches the right audience in the right format while maintaining consistency and scalability across portals, products, partners, and AI assistants.
DITA & authoringThe DiscoverCX DITA Cheatsheet
Every DITA element you actually use, on one page.
A quick reference guide that simplifies the key concepts of DITA, making structured content easy to understand and implement. Breaks down essential elements like topic types, reuse strategies, and content maps so you get started with confidence.
Buyer's guideThe Ultimate Guide to Choosing Technical Documentation Software
The vendor evaluation playbook used by Fortune 500 buyers.
Struggling to find the right technical documentation software for your business? This comprehensive guide walks through everything you need to know — from why documentation matters, to evaluating top software options, to the key features that separate enterprise-grade systems from the rest.
The library
11 guides. Pick yours.
Strategy
3 docsThe Technical Content Delivery Blueprint
Actionable insights into modern content delivery strategies. Learn how to ensure your technical documentation reaches the right audience in the right format while maintaining consistency and scalability across portals, products, partners, and AI assistants.
What is a CCMS, and Why You Need One
A clear, fast primer on what a Component Content Management System actually is — when you need one, when you don't, and what separates an enterprise-grade CCMS from a glorified Markdown editor.
5 Reasons You Need an Omnichannel CCMS
Why single-channel authoring is a dead end, and how an omnichannel CCMS pays for itself in the first 12 months. Includes five specific scenarios where teams hit the wall — and how a unified content layer changes the math.
Buyer's guide
3 docsThe Ultimate Guide to Choosing Technical Documentation Software
Struggling to find the right technical documentation software for your business? This comprehensive guide walks through everything you need to know — from why documentation matters, to evaluating top software options, to the key features that separate enterprise-grade systems from the rest.
The Customer Portal Buyer's Guide
How to evaluate, scope, and select a customer portal that does more than serve PDFs. Covers documentation, self-service, case management, community, and personalization — and the architecture trade-offs you'll make along the way.
The Customer Support Portal RFP Guide
An editable RFP template for support and customer portals. Vetted by enterprise buying committees, scoped to evaluate everything from authoring and search to identity and integrations — without the vendor-favorable softballs.
Use case
3 docs
Topic-Based Authoring for Associations
Member associations sit on decades of standards, certifications, and training content. This guide explains how topic-based authoring makes that content reusable, multi-channel, and member-personalized — without rewriting the corpus.
DiscoverCX for Product Answers
Modern products embed answers, not articles. This guide explains how DCX powers in-product help, chatbots, and AI assistants from the same content corpus your documentation team already owns — without forking content or copying it into a knowledge base.
DiscoverCX for Salesforce Experience Cloud
Salesforce Knowledge is rarely the right place to author. DCX gives you a structured authoring layer outside Salesforce that publishes into Knowledge, Experience Cloud, and Service Cloud — without duplication, without sync issues, and without a custom ETL.
Read the playbook. Then talk to the team that wrote it.
A 45-minute working session with a solution architect — your stack, your roadmap, your real authoring or delivery problem. Enterprise pricing on request.