Four layers.
One source of truth.
DiscoverCX is built as a single pipeline — from DITA in your editor to JSON in your AI assistant. No third-party CCMS to glue in. No headless layer to bolt on. No portal to integrate after the fact.
Author
Tech writers, SMEs, and product teams work side by side in the editors they already use. DiscoverCX speaks DITA, Markdown, and HTML natively — no proprietary file format, no lock-in.
Editor of choice
Oxygen XML, Fonto, Simply XML, or the built-in browser editor. Round-trip with no fidelity loss.
Topic-based reuse
Author once, reuse everywhere. Conditional content, profiling, key references, and content references all work natively.
Branching & review
Git-style branches for major versions. Inline review, change requests, and approval workflows built in.
AI co-authoring
Generate first-draft topics from PRDs, transcripts, or knowledge bases. Every suggestion stays editable in your editor.
Manage
A Git-backed repository with the guardrails enterprise content teams need: full version history, role-based access, multilingual workflows, Translation Management, and SOC 2 Type II controls.
| Layer | What you get | Standards |
|---|---|---|
| Repository | Versioned topic store, full history, branches, tags | Git, DITA 1.3, JSON Schema |
| Workflow | Custom states, approvals, scheduled publishing | BPMN-style, webhook-driven |
| Translation | Locale fan-out, TMS round-trip (Smartling, Lilt, XTM) | XLIFF 2.1, ICU |
| Access | Role-based, project-scoped, branch-scoped | SAML, OIDC, SCIM |
| Audit | Every change attributed, exportable | SOC 2 Type II, GDPR, HIPAA-ready |
Deliver
One typed API. Every channel. Topics flow from the repository to docs sites, mobile apps, Salesforce, in-product help, partner systems, and AI assistants — in real time, with no rebuilds.
<?xml version="1.0"?> <topic id="install-router"> <title>Install the Edge Router</title> <shortdesc>Mount, cable, and power on the EdgeRouter 9200.</shortdesc> <taskbody> <steps> <step><cmd>Rack-mount the chassis.</cmd></step> <step><cmd>Connect uplink to <uicontrol>WAN 1</uicontrol>.</cmd></step> </steps> </taskbody> </topic>
{
"id": "install-router",
"type": "task",
"title": "Install the Edge Router",
"summary": "Mount, cable, and power on the EdgeRouter 9200.",
"locale": "en-US",
"version": "7.2.1",
"steps": [
{ "n": 1, "cmd": "Rack-mount the chassis." },
{ "n": 2, "cmd": "Connect uplink to WAN 1." }
],
"channels": ["portal", "in-product", "salesforce", "ai-rag"]
}REST + GraphQL + Webhooks
Pick the access pattern that fits the channel. Typed schemas. OAS 3.1. TypeScript SDK shipped.
Real-time, no rebuilds
Publish a topic → it's live in the API within seconds. No static rebuilds, no CDN purges, no nightly batch.
AI / RAG-ready
Topic-level metadata, clean semantic boundaries, locale fan-out — purpose-built for grounding LLMs.
Discover
A ready-to-launch customer portal sits on top of the same repository — enterprise search, role-based personalization, cases, community, and analytics. Brand it, configure it, and ship in weeks instead of quarters.
Enterprise search
Federated, faceted, typo-tolerant
Personalization
Role, plan, product, locale
Cases & community
Salesforce, ServiceNow, Atlassian
Analytics
Topic engagement, deflection, gaps
Ship
See the whole platform in 45 minutes.
A solution engineer will walk you through authoring, the repository, the delivery API, and the portal — using your content, your formats, and your channels.