Power Salesforce sites and experiences.
Deliver intelligent content directly into Salesforce Experiences and Knowledge. Seamlessly connect to any record or object in your customer portal.
Outcomes
What changes when you switch.
Built for: Salesforce admins, customer success ops, support enablement
- 01Connect service and ticketing in your customer portal
- 02Bi-directional Knowledge sync between DiscoverCX and Salesforce
- 03KCS feedback loop — auto-generate knowledge articles from support cases
- 04Ticket deflection through contextual self-service product answers
Capabilities
Everything you need, on day one.
Sidecar deployment
A branded documentation hub that connects with your Salesforce service portal — your content, your brand, native experience.
Service & ticketing
Salesforce Service ticketing and case management integrated into your DiscoverCX customer portal.
Bi-directional Knowledge sync
Knowledge articles flow both ways between DiscoverCX and Salesforce Knowledge — one source of truth, two surfaces.
KCS-driven content
Knowledge Centered Service feedback loop — generate knowledge articles directly from support cases as patterns emerge.
Ticket deflection
Surface contextual self-service product answers in the support flow to reduce ticket volume.
Experience Cloud delivery
Deploy structured content into Salesforce Experience Cloud sites with full personalization and locale support.
FAQ
Salesforce Experiences — FAQ
How does the Salesforce integration work?+
DiscoverCX includes a native Salesforce connector with bi-directional Knowledge sync, KCS-driven article generation, and integration with Service Cloud ticketing. The Sidecar deployment option provides a branded documentation hub embedded in your Salesforce service portal.
What is the Sidecar deployment?+
Sidecar is a DiscoverCX deployment option — a branded documentation hub that lives alongside your Salesforce service portal. Your customers get the rich content experience of DiscoverCX while staying inside your Salesforce-driven brand.
What's KCS and how do you support it?+
Knowledge Centered Service — a methodology where knowledge content is created and maintained as a by-product of solving customer issues. DiscoverCX supports the KCS feedback loop by automating knowledge article generation from support cases and syncing back into Salesforce Knowledge.
Can DiscoverCX deflect tickets?+
Yes. The portal surfaces contextual product answers in the support flow, so customers can resolve issues themselves before opening a case. Ticket deflection is a core capability of Discover Portal.
See Salesforce Experiences live.
A solution engineer walks through your real workflow in 45 minutes.