A Knowledge Base is a centralized repository of information, typically used for customer support and internal knowledge sharing within an organization.

It includes articles, FAQs, troubleshooting guides, and how-to documents to help users find answers and solutions independently.

Knowledge Bases facilitate self-service support, empowering users to resolve issues and access information quickly and efficiently.

By maintaining a Knowledge Base, organizations can reduce support costs, improve customer satisfaction, and foster internal collaboration and knowledge sharing.

It includes articles, FAQs, troubleshooting guides, and how-to documents to help users find answers and solutions independently.

Knowledge Bases are essential for providing consistent and reliable information to users and employees, supporting continuous learning and improvement.