Solutions

Power Salesforce Sites and Experiences

Deliver intelligent content directly into Salesforce Experiences and Knowledge. Seamlessly connect to any record or object in your customer portal.

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Discover CX Salesforce Solutions

Discover CX seamlessly integrates with Salesforce Experience portals, delivering structured, intelligent content directly within the Salesforce ecosystem. Enhance your Salesforce Cloud sites with high-quality documentation to improve knowledge sharing and user experience.

For greater customization, Discover CX offers the "Sidecar" deployment option. Create a branded documentation hub that connects with your Salesforce service portal, ensuring a cohesive and unified customer journey while maintaining control over content presentation and organization.

Connect service & ticketing

Add Salesforce Service ticketing and case management into your customer portal. Lower your portal costs, regain brand control, and deliver a richer customer experience.

Discover CX integrates with Salesforce ticketing to retrieve service and support case records. As customers view and update recent tickets, add attachments, create new tickets, and access other Salesforce-based support services, the information is automatically sent to Salesforce.

Using our Ticket Deflection feature you can deliver contextual self-service product answers that resolve issues instantly. The result: happy customers and lower cost.

Diagram showing Discover CX publishing options.

Illustration of Discover CX CCMS publishing into Salesforce Knowledge.

KCS elevates SF Knowledge

Create a seamless Knowledge Centered Service (KCS) feedback loop with bi-directional synchronization of knowledge articles between Discover CX and Salesforce.

Continuously improve knowledge base content, driving efficiency and delivering accurate answers to customer queries. Auto-generate new knowledge articles from support cases to close the knowledge gaps in your customer success.

Discover CX for Salesforce Experience Cloud

Learn about our solutions for Salesforce Experience Cloud. Including Knowledge Centered Service workflows, long-form knowledge publishing, and delivering CMS-powered portals and experiences.

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Scale your content operations

Meet with us. Lean how Discover CX helps you create, manage, and deliver docs and customer experiences. Generate content faster, more accurately, and cost effectively.

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