Handle everything from DITA and dev docs to digital marketing. Try the only headless Component Content Management System (CCMS) powered by AI and intelligent content.
You need a CCMS that works as hard as your team. End the content chaos. Manage any content type. Deliver anywhere. Version content like code with built-in GIT. Flexible web and desktop authoring for Oxygen, Fonto, HTML, Markdown and Word. Automate SME review with workflow.
Multi-format CCMS: DITA, DocBook, HTML, Markdown, Word, and more.
CCMS plus Content Delivery: Headless API and dynamic digital experience portals. Single-source web and print.
Faster, Personalized Publishing: Deploy incremental updates in minutes, track maps and dependencies, and personalize by user role.
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Collaborate to produce high-quality technical documentation and digital content.
Easily manage and retrieve your content, ensuring accuracy and version control.
Deliver engaging and personalized content across all customer touchpoints.
Quickly find your content, improving productivity and user experience.
Sync accounts, contacts, data, and custom objects with Discover CX's Salesforce connector. Streamline operations, improve data accuracy, and deliver personalized experiences.
Automatically syncs user data and SFDC objects
Deploy into Salesforce Experience Cloud
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With Discover CX you can deliver support, service, docs, training, and apps all in one location. Uplift your customer experience in record time with our no code portals.
Integrate tickets and customer service from virtually any service desk. Deflect service requests with AI recommendations.
Generate and manage help and knowledge content effortlessly. Utilize our content design standards.
Dive into our extensive library of videos and webinars designed to help you get the most out of Discover CX.
Discover CX by Ingeniux is a suite of solutions for delivering customers portals, help docs, and customer success sites. It includes XML authoring, content aggregation, a low-code customer portal, and headless content delivery. Discover CX is built with Ingeniux CMS, an agile digital experience platform (DXP).
Discover CX is the CCMS and customer portal platform from Ingeniux. Ingeniux is a leading content management and customer experience company. Ingeniux provides a wide range of solutions based on the Ingeniux CMS platform.
Composable CX is a modern approach to customer experience (CX) management that emphasizes flexibility and agility. It involves breaking down CX capabilities into modular components, which can be combined and interconnected to meet specific needs.
Composable CX relies on a headless architecture, separating the front-end presentation layer from the back-end content management system. This enables businesses to adapt and scale their CX initiatives more efficiently.
By leveraging Composable CX, organizations can quickly integrate new technologies, experiment with different solutions, and deliver personalized experiences across multiple channels.
Organizations of all sizes can use Discover CX.
Large organizations who manage volumes of content, support multiple content sources and formats, and need to deliver content to multiple sites and channels greatly benefit from a CMS to orchestrate content production and delivery.
That said, emerging brands looking to quickly scale content benefit from the all-in-one content authoring and delivery solutions.
With a wide range of SaaS packages to choose from, Discover CX is a great option for any company or organization looking to uplift their customer experience.
Discover CX provides the flexibility and tools necessary to build tailored solutions that align with your specific customer service goals. Here are a few standard use cases:
Secure Customer Portals
With Discover CX's low-code customer portal capabilities, you can build secure portals where customers can access information, submit requests, track their interactions, and engage with your brand seamlessly.
Documentation Hubs and Knowledge
Discover CX enables you to create robust documentation centers where you can manage and publish product manuals, user guides, FAQs, knowledge bases, and other helpful resources.
Self-Service Experiences
Leverage Discover CX to design self-service experiences that empower customers to find solutions and resolve issues independently. By providing intuitive search functionality, personalized recommendations, and interactive guides, you can enhance customer satisfaction and reduce support costs.
Omni-Channel Content Delivery
With Discover CX's headless content delivery capabilities, you can ensure consistent content delivery across multiple channels and devices. Whether it's websites, mobile apps, chatbots, or IoT devices, you can reach customers wherever they are and provide a seamless experience.
Discover CX provides component content management services, but unlike a traditional CCMS that is limited to one content type and does not offer advanced content delivery capabilities, Discover CX can author and deliver any content format using one platform.
For content authoring, you can use the built-in XML editing tools or choose one of our add-on's for best of breed authoring.
Add-ons include Oxygen, Fonto, or Ingeniux Simply XML for Microsoft Word.
Already got content authoring covered? No problem. You can aggregate any content format into the CMS and use the "publishing pipeline" or API to deliver your existing content to your websites, portals, or apps.
In the past, brands were limited to using basic CRM portals or investing in custom development to build portals.
Discover CX fills the gap. It provides a flexible digital experience platform that integrates seamlessly with your CRM and apps. And you can easily create personalized customer experiences without the need for complex custom development.
With Discover CX, everything is based on a composable headless API, allowing you to deliver your content wherever your customers click.