# Salesforce Experiences — DiscoverCX solution

> DiscoverCX integrates with Salesforce Service Cloud and Experience Cloud — bi-directional Knowledge sync, KCS-driven feedback loops, and the Sidecar branded documentation hub.

**Canonical URL:** https://discovercx.com/solutions/salesforce
**Last updated:** 2026-06-04

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*Audience: Salesforce admins, customer success ops, support enablement*

Deliver intelligent content directly into Salesforce Experiences and Knowledge. Seamlessly connect to any record or object in your customer portal.

## Outcomes

- Connect service and ticketing in your customer portal
- Bi-directional Knowledge sync between DiscoverCX and Salesforce
- KCS feedback loop — auto-generate knowledge articles from support cases
- Ticket deflection through contextual self-service product answers

## Features

### Sidecar deployment

A branded documentation hub that connects with your Salesforce service portal — your content, your brand, native experience.

### Service & ticketing

Salesforce Service ticketing and case management integrated into your DiscoverCX customer portal.

### Bi-directional Knowledge sync

Knowledge articles flow both ways between DiscoverCX and Salesforce Knowledge — one source of truth, two surfaces.

### KCS-driven content

Knowledge Centered Service feedback loop — generate knowledge articles directly from support cases as patterns emerge.

### Ticket deflection

Surface contextual self-service product answers in the support flow to reduce ticket volume.

### Experience Cloud delivery

Deploy structured content into Salesforce Experience Cloud sites with full personalization and locale support.

## FAQ

### How does the Salesforce integration work?

DiscoverCX includes a native Salesforce connector with bi-directional Knowledge sync, KCS-driven article generation, and integration with Service Cloud ticketing. The Sidecar deployment option provides a branded documentation hub embedded in your Salesforce service portal.

### What is the Sidecar deployment?

Sidecar is a DiscoverCX deployment option — a branded documentation hub that lives alongside your Salesforce service portal. Your customers get the rich content experience of DiscoverCX while staying inside your Salesforce-driven brand.

### What's KCS and how do you support it?

Knowledge Centered Service — a methodology where knowledge content is created and maintained as a by-product of solving customer issues. DiscoverCX supports the KCS feedback loop by automating knowledge article generation from support cases and syncing back into Salesforce Knowledge.

### Can DiscoverCX deflect tickets?

Yes. The portal surfaces contextual product answers in the support flow, so customers can resolve issues themselves before opening a case. Ticket deflection is a core capability of Discover Portal.

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## About DiscoverCX

DiscoverCX is the headless content delivery platform built on the world's leading CCMS — author in DITA, Markdown, or HTML, deliver to portals, docs sites, Salesforce, and AI assistants from one source of truth.

**Talk to sales:** https://discovercx.com/contact
**Request a demo:** https://discovercx.com/demo
**Pricing:** https://discovercx.com/pricing

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