# Customer Portals — DiscoverCX solution

> Discover Portal: enterprise portal-as-a-service with no-code flexibility, integrated service and CRM, 360 customer view, ticketing, knowledge, enterprise search, and community.

**Canonical URL:** https://discovercx.com/solutions/portals
**Last updated:** 2026-06-04

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*Audience: Customer success, support ops, digital CX, web teams*

Deliver your docs and customer experience in a modern portal platform built for content. Connect ticketing, service, and knowledge in one platform.

## Outcomes

- Modern portal platform built for content, not a generic CMS
- Connect ticketing, service, and knowledge in one platform
- No-code template design — branded portals without engineering rebuilds
- Enterprise-grade trust: SOC 2 certified with 24×7 critical-care support

## Features

### Enterprise portal-as-a-service

A managed, branded portal platform purpose-built for delivering technical and customer content at scale.

### No-code flexibility

Drag-and-drop template design — your team configures and brands the portal without engineering rebuilds.

### Integrate service and CRM

Bi-directional CRM sync and integrations with Salesforce, Atlassian, ServiceNow, and other leading ticketing solutions.

### 360 customer view

Unify content, cases, knowledge, and customer data in one branded portal experience.

### Enterprise search

Faceted, guided search across documentation, knowledge, forums, and uploaded files.

### Community

Forums, blogs, and commenting — optional community capability integrated with SSO.

## FAQ

### Is the portal SOC 2 certified?

Yes. The Discover CX portal is SOC 2 compliant — "secure storage, continuous monitoring, and privacy compliance" — and customers receive 24×7 critical-care support.

### Which ticketing systems integrate with the portal?

Integrated ticketing and case management with Salesforce, Atlassian, ServiceNow, and other leading service desks.

### Can we brand the portal without engineering?

Yes. No-code template design lets your team configure templates and brand the portal without engineering rebuilds.

### Is there an RFP guide I can use to evaluate portals?

Yes — request the "Find Your Next Customer Portal" RFP Guide from sales.

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## About DiscoverCX

DiscoverCX is the headless content delivery platform built on the world's leading CCMS — author in DITA, Markdown, or HTML, deliver to portals, docs sites, Salesforce, and AI assistants from one source of truth.

**Talk to sales:** https://discovercx.com/contact
**Request a demo:** https://discovercx.com/demo
**Pricing:** https://discovercx.com/pricing

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