# Policies & Procedures — DiscoverCX solution

> Author, manage, review, and publish policies and SOPs in a structured CCMS. Enhanced reuse, simplified authoring, full collaboration, and outputs to web and print.

**Canonical URL:** https://discovercx.com/solutions/policies
**Last updated:** 2026-06-04

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*Audience: Compliance, risk, GRC, quality, and policy teams*

A comprehensive solution for managing your policies and procedures — ensuring consistency, accuracy, and ease of use across your organization.

## Outcomes

- Consistency and accuracy across every policy and procedure
- Enhanced reuse and standardization — author once, surface everywhere
- Simplified authoring with AI and structured editors
- Boost collaboration and SME review

## Features

### Simplified authoring

Generate structured content with AI assistance and editor integrations — Fonto, Oxygen, and Ingeniux Simply XML for Word.

### Enhanced reuse

Single-sourcing and content reuse across policies, procedures, training, and customer-facing surfaces.

### Boost collaboration

Built-in SME review workflows with comments, approvals, and audit trails — managed centrally in the CCMS.

### Publish to web and print

Generate PDF and HTML5 outputs from the same source — print-ready compliance documents and web-ready policy portals.

### Centralized management

All policies and procedures live in one repository with versioning, branching, and full history.

### Cost reduction

Reuse eliminates duplicate authoring and maintenance — reducing the cost of keeping policy content current and consistent.

## FAQ

### Is DiscoverCX SOC 2 compliant?

Yes. The Discover CX portal is SOC 2 certified — secure storage, continuous monitoring, and privacy compliance. SOC 2 reports are available on request under NDA.

### Can we generate policy PDFs?

Yes. The publishing pipeline outputs PDF and HTML5 from the same DITA source — print-ready compliance documents alongside web-ready policy portals.

### How do approvals and reviews work?

DiscoverCX includes SME review workflows with comments, approvals, and audit trails. Policy owners can configure multi-step approval gates and scheduled review cycles.

### Can SMEs author in Word?

Yes. Ingeniux Simply XML is a Microsoft Word-based DITA editor that lets SMEs contribute structured policy content without learning XML directly.

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## About DiscoverCX

DiscoverCX is the headless content delivery platform built on the world's leading CCMS — author in DITA, Markdown, or HTML, deliver to portals, docs sites, Salesforce, and AI assistants from one source of truth.

**Talk to sales:** https://discovercx.com/contact
**Request a demo:** https://discovercx.com/demo
**Pricing:** https://discovercx.com/pricing

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