# Documentation Teams — Discover CX for For technical writers

> Write once, ship everywhere — and reuse it the way you always meant to.

**Canonical URL:** https://discovercx.com/roles/documentation-teams
**Last updated:** 2026-06-04

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Writers don't need another editor. They need a repository that actually works, an SME review flow that doesn't live in email, and a delivery layer they don't have to argue with. Discover CX gives documentation teams structured authoring on top of a typed component store — and lets the work compound.

## From pain to outcome

### Single-sourcing that actually single-sources.

*Pain:* Three writers, one install procedure.

Conrefs, keyrefs, conditional processing, profiling, and branching — all native, all in one repository. When the part number changes, you change it once and seven topics update. Translation memory catches up automatically.

*DITA 1.3 · conrefs · keyrefs · conditional · profiling*

### Review where the topic lives, with the right context.

*Pain:* SME review lives in email.

Custom workflow states, inline comments, tracked revisions, multi-step approval, scheduled publishing. SMEs sign off on the topic itself — not on a Word doc someone exported on Tuesday.

*Workflows · approvals · revisions · audit trail*

### Topics ship in seconds, everywhere at once.

*Pain:* Publishing is a nightly batch you don't trust.

DITA-OT outputs HTML5, PDF, Markdown, EPUB. The Delivery API serves the same content as typed JSON to portals, in-product help, partners, and AI assistants. No drift between staged and published.

*HTML5 · PDF · JSON · real-time*

## Capabilities

### Editor of choice

Oxygen, Fonto, Simply XML, the Discover CX editor, or your IDE with Git. Pick what fits the writer — repository stays single.

### AI co-authoring (opt-in)

Draft, summarize, restructure, validate. Every suggestion stays version-controlled and SME-reviewable. Off by default.

### Translation management

XLIFF 2.1 round-trip with Smartling, Lilt, XTM. Locale fan-out from a single source. TM native.

### Branching for releases

Major releases get their own branch. Minor fixes merge back. The repository enforces structure — your writers don't have to.

### Reuse analytics

See what's reused, where, and how often. Find candidates for further reuse. Spot stale conrefs before they bite.

### Migration included

MadCap, Paligo, Heretto, IXIASOFT, Confluence — a migration engineer owns the move end-to-end.

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## About DiscoverCX

DiscoverCX is the headless content delivery platform built on the world's leading CCMS — author in DITA, Markdown, or HTML, deliver to portals, docs sites, Salesforce, and AI assistants from one source of truth.

**Talk to sales:** https://discovercx.com/contact
**Request a demo:** https://discovercx.com/demo
**Pricing:** https://discovercx.com/pricing

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