# The Customer Support Portal RFP Guide — eBook (gated)

> An editable RFP template for support and customer portals. Vetted by enterprise buying committees, scoped to evaluate everything from authoring and search to identity and integrations — without the vendor-favorable softballs.

**Canonical URL:** https://discovercx.com/resources/ebooks/customer-portal-rfp
**Last updated:** 2026-06-04

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**Category:** Buyer's guide
**Length:** 22 pages · 15 min read
**Subtitle:** Vendor-evaluation questions Fortune 500 procurement teams use.

## Summary

An editable RFP template for support and customer portals. Vetted by enterprise buying committees, scoped to evaluate everything from authoring and search to identity and integrations — without the vendor-favorable softballs.

## Key insights

- What every RFP question is actually evaluating
- Red-flag responses to watch for
- How to score on technical, commercial, and operational dimensions
- Vendor demo scorecard you can hand to the committee

## Ideal readers

- Procurement and vendor-management teams
- CX, support, and documentation leaders running an RFP
- Solution architects assembling the technical scorecard

## What's inside

1. 78 vendor-evaluation questions
2. Weighted scoring template
3. Red-flag answer reference
4. Demo scorecard and follow-up question bank

## How to get the full PDF

The browser reader is free up to a sample threshold; the full PDF is gated behind a short form (work email + company). Submit on the eBook page to receive the file by email plus unlock the rest of the pages in browser: https://discovercx.com/resources/ebooks/customer-portal-rfp

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