# DiscoverCX vs Heretto — 2026 comparison

> DiscoverCX vs. Heretto / Easy DITA: cloud DITA CCMS + portal vs. a full headless content delivery platform with native AI output.

**Canonical URL:** https://discovercx.com/compare/heretto
**Last updated:** 2026-06-04

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## Cloud DITA CCMS vs. content delivery platform

Heretto (formerly easyDITA) is a strong cloud DITA CCMS with a separately-licensed portal (Deploy). DiscoverCX is competitive on core authoring and differs on three axes: native Markdown support alongside DITA, the customer portal as part of the platform, and AI-ready JSON output as a standard delivery format.

**Use Heretto when:** You're a DITA-pure shop and Heretto's authoring + Deploy combination fits your needs.

**Move to DiscoverCX when:** You're mixing DITA + Markdown, need Salesforce sync, or want the customer portal included rather than licensed as an add-on.

## Feature matrix

| Capability | Heretto | DiscoverCX |
|---|---|---|
| Authoring model | Browser + Oxygen Web Author | Browser + Oxygen / Fonto / Simply XML |
| Content format | DITA | DITA, Markdown, HTML |
| Repository | Hosted by Heretto | Git-backed CCMS, server-side workflows |
| Multi-author concurrency | ✓ | ✓ |
| Headless delivery API | ✓ | ✓ |
| Real-time publishing | — | ✓ |
| Customer-facing portal | Heretto Deploy (add-on) | ✓ |
| Salesforce Knowledge sync | — | ✓ |
| AI / RAG-ready JSON | Heretto AI Assist (assistive) | ✓ |
| PDF / HTML5 / WebHelp | ✓ | ✓ |
| Translation / TMS round-trip | Add-on | Built-in (XLIFF 2.1) |
| SOC 2 Type II | ✓ | ✓ |
| SAML / OIDC / SCIM | ✓ | ✓ |
| Pricing model | Per-seat subscription | Enterprise — request a quote |

## FAQ

### How is DiscoverCX different from Heretto?

On core CCMS authoring and workflow, the products are competitive — both are mature cloud DITA platforms. The main differences: DiscoverCX supports DITA + Markdown + HTML in one repository (Heretto is DITA-only), the customer portal ships as part of the platform rather than as Heretto Deploy, and AI-ready semantic JSON is a first-class output.

### Does Heretto support Markdown?

Heretto is DITA-focused. If your team standardizes on DITA, that's a clean fit. If you also need to manage Markdown content from engineering or product teams in the same repository, DiscoverCX handles both natively.

### What about the Heretto portal (Deploy)?

Heretto Deploy is a separately licensed portal product. DiscoverCX bundles the customer portal in the Enterprise tier — search, personalization, cases, community, and analytics on the same repository.

### Can we migrate from Heretto?

Yes. DITA content moves 1:1 — topic maps, conrefs, keyrefs, and conditional content all translate. A migration engineer scopes the timeline based on content volume and customization depth, with a written plan after a discovery session.

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## About DiscoverCX

DiscoverCX is the headless content delivery platform built on the world's leading CCMS — author in DITA, Markdown, or HTML, deliver to portals, docs sites, Salesforce, and AI assistants from one source of truth.

**Talk to sales:** https://discovercx.com/contact
**Request a demo:** https://discovercx.com/demo
**Pricing:** https://discovercx.com/pricing

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